While I'm not an expert on warranties, I am the daughter of a mother who took advantage of them for small home products. With three daughters in the house, she purchased a few blow dryers especially when her three teenagers cared enough to wake up early and style our hair. I remember our mother packaging up a non-operating Conair blow dryer and shipping it to take advantage of the product warranty at the time (today it’s three years). Decades before the internet, there is no doubt she kept the product literature to reference the important warranty and shipping information.
In her last months of life, she once instructed me to look up warranty and replacement information on her favorite Ottlite sewing lamp she had in her office that wasn’t working. She loved this lamp and was determined to have it in use again. I remember lovely conversations with the customer service person explaining the issue, what we should do next and even a friendly follow-up email!
In that spirit, and with the ease of the internet, I have taken advantage of a few product warranties. My research and approach are based on my love of the product itself and doing a quick cost-benefit analysis, including product quality, time and shipping costs. However, I have found the first step is to create a simple warranty tracking system for my favorite products – whether through browser bookmarks, email folders or paper files – just as I’m sure our mother did with her product literature as there wasn’t a piece of paper she won’t hold on to “just in case.”
Seth Godin
Every time a product falls short of its expected life span or promoted quality, I think of our mother looking for the warranty information, calling customer service and packaging and shipping the item back and patiently waiting for the replacement. In doing so, I am thoughtfully considering the product sustainability and quality promise and remembering her practicality and persistence.
Here are examples of items I have purchased and extended the product life through the warranty and my original investment that is helping me life more sustainably:
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